This is why clients keep coming back to me

Like most entrepreneurs, I’ve invested plenty of energy into strategy, systems, and tools. They matter, but the lever that has truly moved the needle for me (and could for you) is emotional intelligence (EQ).

For me, this isn’t theory. I’ve been working as a tech consultant for 15 years, and I am almost never the most technical person in the room. My edge hasn’t been knowing every system inside out, it’s been listening. I take the time to empathize with my clients, understand the challenges they’re really facing, and then connect them to the right tools and resources. That ability to listen deeply has built a thriving consulting business that’s stood strong for over 10 years. I solve people’s problems and they introduce me to others with similar problems to solve. That’s emotional intelligence at work.